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Celebrating Terry Fox Day

“I'm not a dreamer, and I'm not saying this will initiate any kind of definitive answer or cure to cancer, but I believe in miracles. I have to.” – Terry Fox


Westrans will be closed on Monday, August 1, 2016 as our employees take time to celebrate the civic holiday. The holiday of the August long weekend goes by different names across Canada – Heritage Day in Alberta, Simcoe Day in Toronto, Saskatchewan Day, British Columbia Day, and New Brunswick Day in their respective provinces, and a blandly-named Civic Holiday in many other places. In Manitoba, where Westrans’ head office is located, the holiday was renamed Terry Fox Day in 2015.


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Canada Post – Postal Disruption

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With the possibility of a postal strike at Canada Post on July 2, 2016, your June invoices and statements may not reach you. You will still be responsible for ensuring your account is paid on a timely basis.

To ensure your payment reaches us, please use any of the following convenient options:

1. Online credit card payment
Click here to make a secure online payment with your Visa, MasterCard, or American Express credit card.

2. Credit card payment by phone
Call Diane at 204-631-4203 to provide your credit card number and payment information over the phone. You may also call toll free at 1-800-463-6461, ext. 4203.

3. Electronic fund transfer (EFT) or wire transfer
Email ar@westrans.com, or phone Diane at 204-631-4203, and we can provide you with the banking details to make an electronic funds transfer.

4. Drop off a cheque or arrange for cheque pick-up
If you would like to drop off a cheque, you can do so at one of our branches. Our Winnipeg branch is open 7:30 a.m. to 5:30 p.m., Monday to Friday, as well as 8:30 a.m. to noon on Saturdays. Our Regina and Thunder Bay branches are open 8 a.m. to 5 p.m., Monday to Friday.

You may speak to your Westrans sales representative about the possibility of picking up a cheque from your business (dependent on location).

Congratulations to a long-serving employee!

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We invite our customers, suppliers, and business partners to join us in congratulating Diane Sanders on her 35th anniversary with Westrans. Diane started with Westrans as a receptionist in 1981, just as the company was completing construction of our then-new Winnipeg facility on Oak Point Highway. Today, Diane is our Accounts Receivable Manager, and a familiar voice over the phone to many Westrans customers as she helps them manage their accounts.

 

It’s our privilege to thank Diane for her hard work and dedication as our business has grown over the past 35 years. If you’d like to join us in congratulating Diane on this amazing milestone, you can find her contact info here.

Westrans now offers online payments

Since launching our new website earlier this year, we’ve been working to make it even easier to access Westrans products and support online. Here is an overview of the online services we offer to help you manage your Westrans account:

Online credit card payments

Do you have an outstanding amount on your Westrans account? We’ve now made it easy for you to make Visa, MasterCard, and American Express payments online. Payments are processed through our partner, Moneris Solutions, making your online transaction convenient and secure. Visit our customer support page for more information, or to make a payment today.

Online store

It’s 2016, and most Internet users are used to searching for what they want, when they want. With Westrans’ e-store, you can search our huge inventory of parts. Check the availability of the parts you need, and order them for delivery or in-store pick-up. You can also view your recent purchases, account statements, and invoices. To get started, you’ll need a registered Westrans account. If you already have an account, head to the Westrans e-store to get started. If you don’t have an account yet, see our customer support page and click on “Apply for credit.”

Online billing

If you’re an existing Westrans customer, and you’re still receiving invoices and monthly statements by letter mail or by fax, switching to online billing is easy and convenient. See our customer support page and click on “Online billing.”

That being said, even with the conveniences of the Internet age, we are still more than happy to hear from our customers in person, whether that’s in person or over the phone. Visit the Contact Us page for all the addresses, phone numbers, and email addresses you need to get in touch.

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