FOR PRODUCTS FROM ONE OF WESTRANS' SUPPLIERS:

To make a warranty claim on a product purchased at Westrans from one of our suppliers, please follow the steps below.

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1. Please contact our Parts Warranty Department via Email warranty@westrans.com or call Direct Line 431-977-0601. Please note that some Warranty Claims will require on-vehicle Diagnostics. We will advise you if this applies to your warranty claim & the diagnostics form will be sent to you. Do Not remove part until advised by our Parts Warranty Department.

 

2. Complete the Warranty Claim Form

Complete the Warranty Claim Form. Failure to supply required information within 15 days of return may result in denial of the Warranty Claim.

• Information on the Warranty form is required by our suppliers/manufacturers to make a claim

• Failure to complete the form in full may delay the warranty process or result in denial of the claim.

 

3. Submit the Warranty Claim Form

Submit the Warranty Claim Form via email to warranty@westrans.com, send in with your part or Fax 204-632-6305

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4. Returning Warranty Part

All warranty claims have to be submitted within 20 days of failure.​

*IMPORTANT*

All parts containing fluid MUST BE DRAINED before returning to Westrans. If returned to Westrans containing fluid there will be a Minimum $50 fee. Examples; Transmissions, Reservoirs, Steering Gears, Compressors, Hydraulics (PTO) , Pumps, Valves, Tanks, Spray bottles, Filters etc.

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5. Resolving your Warranty Claim

Westrans will follow the warranty process as outlined by the manufacturer/supplier. We reserve the right not to issue credit or replace the product until Westrans has received authorization from our supplier. In the case of rejected warranty claims, the customer will be responsible for transportation expenses for the return of the product.