Usually, when you purchase a Westrans remanufactured product, such as an air compressor, brake shoes, transmission, transfer case, clutch, differential, or power steering gear, you will have a fee called a “core charge” applied to your invoice. This charge can be refunded if and when you send Westrans the “core” of the component removed from your vehicle.
When returning your core, you must include:
Return Authorization Number clearly printed on the box. (Contact Westrans to receive your number by emailing warranty@westrans.com or phoning 204-633-9272.)
Return tag.
Core Return Document.
When possible, cores should be returned in the box that the replacement part shipped in.
To ensure that you receive your core charge refund as soon as possible, please follow the core return guidelines as outlined below.
Cores must be received within 180 days (six months) from the original purchase of the product requiring the core change. Failure to do so can result in the forfeiture of the entire core credit.
Westrans reserves the right to charge back a customer if a core credit was issued at the time of the invoice, but the core was never received.
Cores must be drained of oil.
Cores that have been disassembled, have missing or damaged major components, cracked cases, or internal rust will not receive full credit. Please return cores exactly as removed from the vehicle.
Cores must be the same part type and application of the purchased replacement part. If the core is not the same as the one shipped, core credit will be denied.
The quantity of cores cannot exceed the quantity of units purchased. (At the discretion of Westrans, we may opt to buy non-eligible cores at the prevailing market value.)
Cores being returned will be delivered at the customer’s expense. COD (cash on delivery) shipments will be refused.
Westrans will inspect and evaluate all cores prior to issuing credit.