The Warranty Process

At Westrans, we pride ourselves on providing quality products and workmanship. Should a warranty claim arise, we will work with you to resolve it quickly, and communicate the plan to resolve the issue.

All warranty claims should begin by contacting the Westrans warranty and returns department. We can guide you through the process, to get your warranty claim resolved as quickly and as efficiently as possible. Do not uninstall the component from the vehicle (if applicable), or conduct any third-party repairs before you have contacted Westrans and received a Return Authorization Number. Doing so could delay the warranty claim process or void the warranty.

If you have any questions or concerns at any point during the warranty claim process, do not hesitate to contact the warranty and returns department by phone at 204-633-9272 or by email at warranty@westrans.com.

The warranty claim process

Westrans accepts product returns for refund or exchange within 30 days of purchase. Products must be in new, saleable condition with original packaging, and will be subject to inspection. Products being returned after 30 days will be subject to a 15% Restocking Fee (some exceptions may apply).

In the event that Westrans has made a mistake with your order, we will correct it immediately, at no additional cost. If you find an error with your Westrans order, please contact us as soon as possible. All errors must be reported within 15 days of receiving your order.

The return process

Usually, when you purchase a Westrans remanufactured product, such as an air compressor, brake shoes, transmission, transfer case, clutch, differential, or power steering gear, you will have a fee called a “core charge” applied to your invoice. This charge can be refunded if and when you send Westrans the “core” of the component removed from your vehicle.

When returning your core, you must include:

Return Authorization Number clearly printed on the box. (Contact Westrans to receive your number by emailing warranty@westrans.com or phoning 204-633-9272.)

Return tag.

Core Return Document.

When possible, cores should be returned in the box that the replacement part shipped in.

To ensure that you receive your core charge refund as soon as possible, please follow the core return guidelines as outlined below.

Cores must be received within 180 days (six months) from the original purchase of the product requiring the core change. Failure to do so can result in the forfeiture of the entire core credit.

Westrans reserves the right to charge back a customer if a core credit was issued at the time of the invoice, but the core was never received.

Cores must be drained of oil.

Cores that have been disassembled, have missing or damaged major components, cracked cases, or internal rust will not receive full credit. Please return cores exactly as removed from the vehicle.

Cores must be the same part type and application of the purchased replacement part. If the core is not the same as the one shipped, core credit will be denied.

The quantity of cores cannot exceed the quantity of units purchased. (At the discretion of Westrans, we may opt to buy non-eligible cores at the prevailing market value.)

Cores being returned will be delivered at the customer’s expense. COD (cash on delivery) shipments will be refused.

Westrans will inspect and evaluate all cores prior to issuing credit.