Warranty & Returns

We pride ourselves on providing quality products & workmanship.

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We're dedicated to getting you the quality parts you need.

We understand there will be instances where you may need to return a part or make a warranty claim. We will help you through the process in a quick and efficient manner.

The Warranty Process

To request a warranty claim for an item purchased at Westrans, please follow the steps below. (Please note that this process does not apply to warranty claims on Certified Transmission and ATR Transmission products purchased at Westrans. For more information on such claims, please see below.)

WARRANTY CLAIMS

At Westrans, we pride ourselves on providing quality products and workmanship. Should a warranty claim arise, we will work with you to resolve it quickly, and communicate the plan to resolve the issue.

All warranty claims should begin by contacting the Westrans warranty and returns department. We can guide you through the process, to get your warranty claim resolved as quickly and as efficiently as possible. Do not uninstall the component from the vehicle (if applicable), or conduct any third-party repairs before you have contacted Westrans and received a Return Authorization Number. Doing so could delay the warranty claim process or void the warranty.

If you have any questions or concerns at any point during the warranty claim process, do not hesitate to contact the warranty and returns department by phone at 204-633-9272 or by email at warranty@westrans.com.

The warranty claim process

For Westrans in-house remanufactured components:

To make a warranty claim on one of Westrans’ in-house remanufactured products, please follow the steps below.

1. Complete the Warranty Claim Form

Complete and submit the Warranty Claim Form. Include as many details as possible. Photos are often helpful. Failure to complete the form in full may delay the warranty process.

2. Get a Return Authorization Number

Warranty Claim Forms will not be accepted without the Return Authorization Number. Contact Westrans to receive a Return Authorization Number. Please call our head office at 204-633-9272 and ask for the warranty and returns department, or email warranty@westrans.com.

To help process your warranty claim quickly and efficiently, please do not conduct any third-party repair work until you have contacted Westrans. As well, please do not uninstall the component from the vehicle, as some warranty claims will require on-vehicle testing of the component.

3. Submit the Warranty Claim Form

Submit the Warranty Claim Form by email to warranty@westrans.com or by fax to 204-632-6305. Once the Warranty Claim Form has been received, we will be in contact with you as to how to proceed.

4. Send the product to Westrans

Send the product to Westrans for inspection by our technicians. Please note that some warranty claims will require on-vehicle inspection. We will advise you if this applies to your warranty claim.

5. Resolving your warranty claim

If your warranty claim is accepted, the product will be either repaired or replaced, at the discretion of Westrans, and shipped to you.

If the warranty claim is rejected, you will be contacted with instructions on how to proceed. In the case of rejected warranty claims, the customer will be responsible for transportation expenses for the return of the product.

For products from one of Westrans’ suppliers:

To make a warranty claim on a product purchased at Westrans from one of our suppliers, please follow the steps below. In evaluating the warranty claim, Westrans will follow the guidelines and policies as outlined by each manufacturer.

1. Complete the Warranty Claim Form

Complete and submit the Warranty Claim Form. Include as many details as possible. Photos are often helpful. Failure to complete the form in full may delay the warranty process. Warranty Claim Forms will not be accepted without the Return Authorization Number. Submit the Warranty Claim Form by email to warranty@westrans.com or by fax to 204-632-6305. Once the Warranty Claim Form has been received, we will be in contact with you as to how to proceed.

2. Get a Return Authorization Number

Contact Westrans to receive a Return Authorization Number. Please call our head office at 204-633-9272 and ask for the warranty and returns department, or email warranty@westrans.com.

3. Submit the Warranty Claim Form

Submit the Warranty Claim Form by email to warranty@westrans.com or by fax to 204-632-6305. Once the Warranty Claim Form has been received, we will be in contact with you as to how to proceed

4. Send the product to Westrans

Evaluation and testing of the product will follow manufacturer guidelines and policies. Please note that some warranty claims will require on-vehicle inspection; we will advise you if this applies to your warranty claim.

For special instructions on diagnostic testing for warranty claims, see the following links:

5. Resolving your warranty claim

Westrans will follow the warranty process as outlined by the manufacturer. We reserve the right not to issue credit or replace the product until Westrans has received authorization from our supplier. In the case of rejected warranty claims, the customer will be responsible for transportation expenses for the return of the product.

RETURN AND EXCHANGES
CORE RETURNS

Contact our Warranty Department